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What Customers Really Want

What Customers Really Want

Let’s explore the world of customer-centricity with our e-learning course - ‘Winning Over Customers: Understanding What Your Customers Want’. This course equips learners with a customer-centric approach that puts their customer’s needs at the centre of the business to achieve higher customer satisfaction.


Customers are the lifeblood of any organisation, and satisfying their demands should be the top priority of every business. In today’s competitive market, it is essential to understand your customer’s needs and expectations to build a successful business. This course will guide you through the process of identifying, analysing, and meeting your customer’s requirements to provide them with an exceptional experience. So, register now and explore the world of customer-centricity!

  • Importance of understanding customers’ needs
  • Customer service vs customer experience
  • levels of customer service
  • Essential elements of good customer service

The course aims to:

  • Recognise the importance of understanding customers and their needs.
  • Identify the difference in customer service and customer experience.
  • Identify the three levels of customer service.
  • Describe five Cs of customer service

  • Mascot-led approach to help learners understand the concept of good customer service thoroughly.
  • Realistic scenarios and videos to illustrate key concepts and help you to apply your knowledge in practical situations.
  • Interactive and scenario-based knowledge checks throughout the course will help learners monitor their progress and support learning.
  • Post-assessment to measure your progress and evaluate learner’s performance 

Uncover the secrets of customer desires: Dive into our e-learning course and master the art of anticipating what customers want!

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