Streamlining Workforce Training

Gamified Onboarding at an Automobile Company

Client:

A prominent organisation known for its expertise in impact evaluations, program evaluations, monitoring and evaluation systems development, and allied evaluation and policy research

Category:

Workplace Training

Industry:

Non-profit organisation

Why did they choose Techsurge?

The client's employees typically have a 10th-grade education level, which poses specific challenges in providing effective training and education. Techsurge has a proven track record and expertise in e-learning development, making them suitable for creating tailored e-learning modules. Techsurge understood the need to develop easy-to-understand e-learning modules tailored to the knowledge level of 10th-grade students.   

The Challenge 

Conducting in-person training sessions incurred significant expenses, including trainer hiring, physical classroom arrangements, and logistical management.
The existing content was in PDF formats, which field agents had to go through but lacked interactivity, resulting in a passive learning encounter.
Another challenge was the diverse audience profile. Training needed to be conducted in English and Hindi, with a universal appeal that would bridge the barriers of diverse backgrounds and spread-out geographies.

The Techsurge team recognised the client's need to transition their content into a computer-based or mobile-based eLearning approach that is easily accessible.

Business Requirements

To transform existing content into interactive eLearning modules easily accessible to diverse audiences.
To develop the training module in English and Hindi, keeping in mind that the learners were 10th-pass students.
Since the learners were field agents constantly active during work hours and frequently on the move, the e-courses had to be accessible through multiple devices.

The Solution – Learning by Doing 

Created level 2 eLearning modules tailored to the learner's knowledge level.
Utilised mascots to enhance engagement and replicate the feeling of being trained by professional physical trainers.
Designed eLearning modules in both English and Hindi with voiceovers to cater to various learners.
Simplified and explained lengthy evaluation procedures and mathematical calculations step by step.
Ensured SCORM 1.2 compliance, providing user data regardless of the user's device choice.
Used animations to enhance data analysis processes and included interactive graphics to improve understanding of survey processes.

This comprehensive strategy guaranteed the training was informative, captivating, and readily available to a wide-ranging workforce.

Key Features 

Bilingual Capabilities
Accessibility Across Devices
Interactive and Engaging

Benefits 

3D graphics improved learners' understanding of evaluation processes, enhancing practical knowledge.
Familiar videos and animations reduced the unfamiliarity of the medium, with simple navigation and controls increasing learning uptake.
Learners could retake courses as often as needed, fostering a competitive spirit.
Instant feedback mechanisms improved knowledge levels and provided a detailed understanding of concepts.